Building customer loyalty by means of constant service and parts availability
Ekotechnika’s 24/7 customer service ensures speed and reliability – just what farmers need, especially during harvest season.
The services provided by the company comprise not only regular maintenance but also repairs required due to technical defects. This is why all of the Group’s service locations include fully equipped workshops fitted with all the required special tools as well as computer-based diagnostic devices.
However, in the world’s largest territorial state, it would take much too long to bring agricultural machines from the field or the farm to the workshop, especially during the season.
This is why the equipment of the service centers includes an extensive fleet of service vehicles equipped with the necessary tools to perform repairs directly on the farm or in the field.
Similar to its spare parts operations, Ekotechnika AG is also expanding the activities of its Customer Service segment. For instance, the company has introduced specific strategies and service activities for John Deere and JCB machines, such as engine overhauls, remote maintenance and diagnostics.
The satellite-based JD Link system, for example, automatically establishes a connection between the tractor and the nearest service center to indicate the next scheduled maintenance or inform of technical problems.
"Only the first machine is handed out by the sales department, all the others are sold by the service team" – in keeping with this belief, our experienced and specially trained employees work hand in hand with the Spare Parts Department to ensure maximum customer satisfaction.